Introduction
Welcome to Bufflu. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use Bufflu, including its website and related services available at www.bufflu.com.
By using Bufflu, you acknowledge and agree to the terms of this Privacy Policy. You are responsible for ensuring that your use of our platform complies with all applicable laws, regulations, and third-party rights.
This Privacy Policy applies to all users of Bufflu, including but not limited to restaurant owners, staff, contractors, and customers. All users are encouraged to review this policy carefully and contact us if they have questions regarding our data handling practices.
Definitions
For the purposes of this Privacy Policy:
- “User” refers to any individual or entity accessing or using Bufflu, including restaurant owners, managers, staff, contractors, or customers.
- “Personal Information” means any information that can be used to identify an individual, such as name, email address, phone number, or IP address.
- “Platform” refers to Bufflu’s website and related services offered at www.bufflu.com.
- “Restaurant” refers to a business or entity using Bufflu to manage and display digital menus and chat application
Information We Collect
We collect the following types of information to operate, secure, and enhance Bufflu’s services:
- Restaurant Information: Business name, address, contact details, branding assets, menu content, and related information submitted by restaurant users to display digital menus.
- Customer Contact Information: Email addresses or feedback provided voluntarily by customers for communication, feedback, or promotional engagement with a specific restaurant.
- Session Data: Cookies and session tokens used to maintain authenticated sessions during usage. Bufflu does not store any passwords or authentication credentials; user authentication is handled securely via Google Sign-In.
- Ratings and Reviews: Google reviews are submitted directly through Google. Feedback or reviews submitted via Bufflu may be stored and shared with the respective restaurant for internal use.
- Technical Identifiers: Cookies and local storage identifiers used to personalize user experience and ensure secure usage.
How We Use Your Information
The information we collect is used for the following purposes:
- To enable restaurants to manage and display their digital menus on Bufflu.
- To share customer-provided contact details with the respective restaurant for operational follow-up or promotional engagement.
- To maintain secure sessions through authentication tokens and manage login status using Google Sign-In.
- To store customer-submitted reviews or feedback (if any) and make them available to the associated restaurant.
- To enhance platform security and ensure the proper technical functioning of Bufflu.
Note: Bufflu does not use customer contact data for its own marketing purposes. All communication between customers and restaurants is initiated or handled solely by the restaurant.
Sharing Information
Bufflu does not sell or rent your personal information to third parties.
We may share information under the following circumstances:
- With Restaurants: When a customer voluntarily provides their email address through Bufflu, it may be shared with the respective restaurant for communication, feedback, or promotional offers.
- With Service Providers: Bufflu uses third-party providers such as Google (for authentication) and renowned Cloud Service Provider (for hosting) to deliver core functionality. However, we do not share personal user data directly with these providers. Authentication and infrastructure operations are handled securely via their native systems.
- When Required by Law: We may disclose personal information to comply with legal obligations, law enforcement requests, court orders, or to protect our legal rights.
Bufflu is not responsible for how restaurants use customer email addresses after they are shared. Customers are encouraged to contact the restaurant directly with any concerns regarding email communications.
Contact Sharing with Restaurants
When a customer voluntarily submits their email address through Bufflu, such as through a feedback form or interest submission, that email is shared only with the specific restaurant associated with the digital menu viewed.
Bufflu does not use these customer email addresses for any marketing, sales, or internal communication purposes.
The restaurant is solely responsible for any communication, promotional messages, or responses sent to the customer. Bufflu disclaims all liability arising from how a restaurant chooses to use the contact details it receives.
Data Security
Bufflu uses industry-standard practices to protect data transmitted through the platform. This includes the use of secure connections (HTTPS), encrypted tokens for authentication, and cloud infrastructure managed by trusted providers.
However, no method of transmission or storage over the internet can be guaranteed to be 100% secure. Bufflu shall not be held liable for any unauthorized access, data loss, or breaches resulting from user-side negligence, insecure devices, or third-party incidents beyond our control.
Cookies and Tracking
Bufflu uses cookies and similar technologies to manage session state, facilitate login through Google, and enhance the performance and usability of the platform.
Cookies help us remember your login status and support secure access during your visit. We do not use cookies for advertising or behavioral tracking.
You may manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on Bufflu.
Children’s Privacy
Bufflu is intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal data from children under the age of 18.
If you are a parent or guardian and believe that a child has provided personal information through Bufflu, please contact us immediately. We will promptly delete any such data upon verification.
Use of Bufflu by minors is strictly prohibited, and any such use is done at the sole risk and responsibility of the supervising adult.
Data Retention
Bufflu retains restaurant and menu data for operational and audit purposes.
If you are a customer and wish to delete your email address from our records, please contact us at support@bufflu.com with the name and ID of the associated restaurant. We will delete the email upon verification.
User Responsibility
By using Bufflu, you agree to:
- Use the platform solely for lawful, ethical, and intended purposes.
- Ensure that any information you submit, including email addresses or feedback, is accurate and not misleading.
- Maintain the confidentiality of your login credentials.
- Not impersonate others or submit false data on behalf of someone else.
- Not misuse or harvest any personal data available through Bufflu, including contact information.
- Not engage in any activity that violates laws, infringes third-party rights, or exposes Bufflu to legal or reputational harm.
Any consequences arising from unauthorized, illegal, or unethical use of Bufflu are entirely your responsibility. Bufflu disclaims all liability arising from such misuse.
Limitation of Liability
To the fullest extent permitted by law, Bufflu shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from or related to:
- The use of or inability to use the Bufflu platform.
- The submission, display, accuracy, or handling of personal or business information by users or restaurants.
- Unauthorized access, data breaches, or information misuse caused by user-side vulnerabilities.
- Errors, inaccuracies, or delays in data deletion, transmission, or interaction.
- Any violation of this Privacy Policy or applicable laws by users or third-party restaurants.
- Any content shown, shared, or interacted with on Bufflu, whether uploaded by a restaurant, customer, or other user.
Bufflu acts solely as a platform provider and does not verify, moderate, or take responsibility for any data, menu content, or communication shared among users. By using Bufflu, you agree that you are solely responsible for your own content, interactions, and submissions.
You further agree to indemnify and hold harmless Bufflu and its team from any claims, disputes, or losses arising from your conduct, content, or breach of this policy.
Changes to Privacy Policy
Bufflu reserves the right to modify or update this Privacy Policy at any time to reflect changes in legal requirements, platform features, or data handling practices.
Any updates will be published on this page. Continued use of Bufflu after such updates constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: