Introduction
Welcome to Bufflu (www.bufflu.com), a digital platform that enables restaurants to manage and display interactive digital menus. These Terms & Conditions (“Terms”) apply to all users of Bufflu, including but not limited to restaurant owners, managers, staff, contractors, agents, and customers who access or interact with the platform in any capacity.
By accessing or using Bufflu, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must refrain from using the platform. These Terms constitute a legally binding agreement between you and Bufflu regarding your access to and use of our services.
Some sections in these Terms may appear more applicable to specific types of users depending on the actions they take (e.g., uploading content, submitting feedback), but all users are fully bound by these Terms. Bufflu reserves the right to interpret actions over role definitions, and these Terms apply to all persons interacting with Bufflu in any way.
Visual Representation Disclaimer
All videos, images, demonstrations, or visual elements displayed on Bufflu are intended solely for illustrative purposes. These materials are created to give a general idea of the platform's features and user flow, and may not reflect the exact appearance, functionality, or performance of the live application at any given time.
Bufflu does not guarantee that the final experience, interface, or content will exactly match what is shown in promotional or demo content. Continuous improvements, updates, and customizations may lead to differences between visual representations and actual usage.
No Liability Disclaimer
While Bufflu and its team have exercised reasonable care in designing and delivering the platform, we expressly disclaim all liability for how it is used, interpreted, or relied upon by users. By using Bufflu, you acknowledge that you are solely responsible for any actions, decisions, data inputs, outcomes, or consequences arising from your use of the platform. Bufflu does not guarantee uninterrupted access, flawless performance, or complete accuracy and disclaims any warranties—express or implied—related to performance, uptime, availability, or outcome.
Eligibility
Use of Bufflu is restricted to individuals who are 18 years of age or older or are authorized representatives of a restaurant or food business. By using Bufflu, you affirm that you are authorized to agree to these Terms on behalf of yourself or the entity you represent.
Service Usage
Bufflu provides QR code generation, digital menu display, and engagement tools for restaurant use. You may not use Bufflu for any unlawful, harmful, or unauthorized purpose. You agree to comply with all applicable local laws and ensure your use is appropriate, especially in handling customer-facing data or promotions.
Restaurant users are solely responsible for ensuring their use of Bufflu complies with applicable food service laws, digital display regulations, and customer data protection standards relevant in their jurisdiction. Bufflu does not verify or certify restaurant compliance and is not responsible for any regulatory or legal consequences resulting from improper usage.
Bufflu is not responsible for customer reactions, engagement, or behavior resulting from your use of our platform. You use Bufflu entirely at your own risk.
Responsible Use of Contact Information
If a user voluntarily provides contact information such as an email address (e.g., to receive updates or give feedback), Bufflu does not use this data for its own marketing or sales purposes. This data may be shared with the restaurant associated with that menu, for operational follow-up and optional promotional offers or discounts.
Bufflu does not endorse, initiate, or monitor how restaurants may use this information. Any communications, promotional content, or contact initiated by restaurants are solely between the restaurant and the user. By providing your contact information, you acknowledge this relationship and agree that Bufflu is not responsible for any misuse, frequency, or nature of communication from third parties.
Account Security
You are responsible for maintaining the security and confidentiality of your login credentials. You agree to notify BUFFLU immediately if you suspect any unauthorized access to your account. You are solely responsible for all actions taken through your account, whether or not authorized by you. BUFFLU is not responsible for any loss or damage resulting from your failure to protect your credentials or account activity.
Payments & Subscriptions
All payments for Bufflu services are processed through trusted third-party payment gateways. Bufflu does not collect, store, or process any payment-related confidential information, including but not limited to card numbers, UPI IDs, bank account details, or authentication credentials. All such information is handled securely by the payment providers.
Bufflu is not responsible for any payment failures, delays, chargebacks, or disputes that arise due to actions or inactions of the payment processors. Refunds, if any, will be issued strictly in accordance with our Refund & Cancellation Policy and remain final and discretionary.
Data & Content Ownership
Restaurant Users: You retain ownership of the content you upload (e.g., menu items, pricing, images), but grant Bufflu a license to store, display, and process it for platform functionality. Bufflu does not claim ownership but reserves the right to remove or restrict access to content we believe is harmful, illegal, or violates these Terms.
Customer Users: You do not upload content. Any feedback or optional contact information (e.g., email) that you provide is voluntary and governed by our Privacy Policy.
User Conduct
You agree not to engage in behavior that disrupts or harms the platform, other users, or Bufflu’s operations. Prohibited behavior includes but is not limited to: attempting unauthorized access, submitting false or harmful data, transmitting malware or spam, misrepresenting your identity, or using the platform for unlawful, deceptive, or abusive purposes.
Bufflu reserves the right to investigate, suspend, or permanently terminate access for users involved in such activities without refund or prior notice.
Termination
We may suspend or terminate your access to Bufflu at any time, without notice or explanation, especially if we suspect misuse, abuse, or violation of our Terms. We reserve the right to delete or restrict content, block access, or disable features as needed to protect the platform.
In case of termination or suspension due to user misconduct, policy violation, or misuse of the platform, no refunds will be issued for any active subscriptions, fees paid, or services rendered.
Limitation of Liability
To the maximum extent permitted by applicable law, Bufflu and its founders, employees, partners, affiliates, and service providers shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, business interruption, loss of data, goodwill, or any other intangible losses, even if Bufflu has been advised of the possibility of such damages.
This limitation applies to any claim arising from:
- Your access to or use of Bufflu.
- Any conduct or content of any third party on Bufflu.
- Any interaction or transaction between restaurant owners and customers.
- Any reliance placed on tools, features, content, or communications made available through Bufflu.
- Any technical issues, outages, data loss, or security incidents.
By using Bufflu, you agree that you do so entirely at your own discretion and risk. Bufflu is not liable for any consequences, damages, or losses — financial, reputational, or otherwise — arising from the use or inability to use the platform.
Indemnification
You agree to indemnify, defend, and hold harmless Bufflu, its founders, employees, affiliates, partners, agents, and service providers from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including legal fees) arising from or relating to:
- Your use, attempted use, or misuse of the Bufflu platform or any services therein.
- Your violation of these Terms & Conditions or any applicable laws or regulations.
- Your infringement of any rights of a third party, including intellectual property, contractual, or privacy rights.
- Any dispute, claim, or issue between you and another user, including between restaurant owners and customers.
- Any misuse or unauthorized disclosure of customer contact details, including email addresses, by restaurant owners or their representatives.
- Your decision to voluntarily submit personal information and the consequences thereof.
You also agree to indemnify Bufflu for any claims arising from losses, disputes, or damages experienced by you or others as a result of using the platform or relying on its content or tools.
This indemnity will remain in effect even after your use of Bufflu ends or your account is terminated.
User Conduct
You agree not to engage in any behavior that may harm the reputation, security, or integrity of Bufflu, including but not limited to attempting unauthorized access, transmitting harmful code, spamming users, or impersonating others. Bufflu reserves the right to take any necessary action, including suspension or legal recourse, against users who violate this provision.
No Warranty
Bufflu has taken due care to ensure the platform performs reliably and is available to users as intended. However, you acknowledge that occasional system outages, feature limitations, data inaccuracies, or service interruptions may still occur. Bufflu provides all services “as-is” and without any express or implied warranties. You agree that Bufflu will not be held responsible for any such disruptions or limitations.
Governing Law
These Terms are governed by the laws of India. Any disputes will be resolved in the courts of Bhubaneswar, Odisha, India.
Changes to Terms
Bufflu reserves the right to change these Terms at any time. Updates will be reflected on this page. Continued use of Bufflu after such updates implies your acceptance of the revised Terms.
Contact
For any questions regarding these Terms, email us at support@bufflu.com.